Terms + ConditioNs

Last updated: 14/03/2026

These Terms + Conditions govern the use of this website and the purchase of products from Soup (“we”, “us”, “our”). By accessing this website or placing an order, you agree to be bound by these Terms + Conditions.

If you have any questions, please contact us at:

Email: tocalismo@gmail.com

Business name: [insert legal business name]

Address: [insert business address]

VAT number: [insert VAT number, if applicable]

1. About Soup

Soup is a curated showroom and online shop offering antiques, found furniture, decorative objects, artworks, and other one-off or limited pieces. Many items are vintage, reclaimed, handmade, or otherwise marked by age, use, and irregularity.

2. Product information

We do our best to describe and photograph each item as accurately as possible. Because many of our pieces are vintage, antique, reclaimed, or one of a kind, variations in colour, texture, wear, patina, repair, and condition should be expected.

Measurements, finishes, and tones may appear slightly different depending on screen settings, light, and the nature of the materials themselves. Photographs form part of the product description.

If you would like additional photographs, measurements, or information before purchasing, you are welcome to contact us.

3. Availability

All items are subject to availability. Because some pieces may also be offered through the showroom or other channels, an item may occasionally become unavailable before an online order is processed.

If an item you have ordered is no longer available, we will notify you as soon as possible and refund any amount paid for that item.

4. Prices

All prices are listed in EUR (€) unless otherwise stated.

Prices should indicate whether VAT is included or excluded. If VAT applies, this should be made clear at checkout and on invoices. Delivery charges, where applicable, are shown separately before payment is completed. EU consumers must be clearly informed of the full price, delivery costs, any delivery restrictions, and the trader’s identity/contact details before buying. 

We reserve the right to change prices at any time, but such changes will not affect orders already accepted.

5. Orders

When you place an order, you are making an offer to purchase the item subject to these Terms + Conditions. Orders are subject to acceptance and availability.

You will receive an order confirmation by email after your order is placed. This confirmation does not necessarily mean the order has been accepted in every case; if there is an issue with availability, pricing, shipping, or product information, we will contact you.

We reserve the right to refuse or cancel an order where necessary, including in cases of pricing errors, suspected fraud, or lack of availability.

6. Payment

Payment must be made using the payment methods offered at checkout.

Orders will only be processed once full payment has been received.

7. Shipping and delivery

We ship selected items domestically and internationally. Shipping costs and delivery options depend on the size, weight, fragility, and destination of the item.

For certain pieces, especially furniture, oversized works, or particularly delicate objects, shipping may require a custom quote or specialist transport. In such cases, we may contact you after purchase to confirm the most appropriate delivery arrangement before dispatch.

Delivery times are estimates only and may vary depending on the item, destination, shipping provider, customs procedures, and specialist handling requirements.

The buyer is responsible for any customs duties, import taxes, or local charges unless stated otherwise.

8. Risk and ownership

Ownership of goods passes to the buyer once full payment has been received.

Risk in the goods passes to the buyer upon delivery, except where mandatory consumer law provides otherwise.

9. Right of withdrawal for consumers

If you are a consumer located in the EU and purchase online, you may have a legal right to withdraw from the contract within 14 days without giving any reason. For goods, that period generally runs from the day you or a person you nominate receives the goods. If the consumer was not properly informed of this right, the withdrawal period can be extended by up to 12 months. 

To exercise your right of withdrawal, you must notify us by a clear statement sent to [insert email]. You may use this wording:

Model withdrawal notice:

I hereby give notice that I withdraw from my contract of sale for the following goods: [insert order details].

Ordered on: [date]

Received on: [date]

Name: [name]

Address: [address]

Signature (if sent on paper):

Date:

If you withdraw, we will reimburse the payments received from you, including the basic cost of delivery where required by law, after receiving the returned goods or proof of return, subject to any lawful deductions. Consumers are generally required to send the goods back no later than 14 days after notifying the trader of withdrawal, and may bear the direct cost of return unless the trader agreed to bear it or failed to inform the consumer of that obligation. 

You are responsible only for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning. 

10. Exceptions to withdrawal

The legal right of withdrawal does not apply in every case. Exceptions can include, for example, goods made to order or clearly personalised. 

If Soup later sells any made-to-order, customised, or otherwise exempt items, those exceptions should be clearly identified on the relevant product page and at checkout.

11. Returns and non-conforming goods

Nothing in these Terms limits any mandatory consumer rights.

If an item arrives damaged, defective, or not as described, please contact us as soon as possible at [insert email] with photographs of the item and its packaging. Under EU consumer rules, consumers buying goods have a minimum 2-year legal guarantee where goods are not in conformity with the contract; remedies can include repair, replacement, price reduction, or refund depending on the circumstances. 

Because many Soup items are vintage, antique, reclaimed, or one of a kind, ordinary signs of age, patina, old repairs, and wear that are disclosed in the description or visible in the photographs will not, by themselves, be treated as defects.

12. Vintage, antique, and one-off items

Many of our items are not new. By purchasing from Soup, you acknowledge that such pieces may show wear, irregularities, repairs, or other evidence of age and use. We consider these qualities part of the character of the object.

We encourage customers to review all descriptions, measurements, and images carefully and to contact us with any questions before purchase.

13. Intellectual property

All content on this website, including text, images, branding, graphics, and design elements, is owned by Soup or used with permission and may not be copied, reproduced, distributed, or used without prior written consent.

14. Website use

You agree not to misuse this website, interfere with its operation, attempt unauthorised access, or use it for unlawful purposes.

We may update, suspend, or withdraw any part of the website at any time without notice.

15. Limitation of liability

To the fullest extent permitted by law, Soup shall not be liable for indirect, incidental, or consequential loss arising from the use of this website or the purchase of goods through it.

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful, including liability for fraud, death or personal injury caused by negligence, or violation of mandatory consumer rights.

16. Privacy

Any personal data collected through this website will be handled in accordance with our Privacy Policy and, where applicable, our Cookie Policy.

17. Governing law

These Terms + Conditions shall be governed by the laws of Portugal, without prejudice to any mandatory consumer protections that may apply in the country where the consumer resides.

18. Contact

For questions about these Terms + Conditions, orders, shipping, or returns, please contact:

Soup

[insert legal business name]

[insert address]

[insert email]

[insert phone, optional]

[insert VAT number, if applicable]